Your privacy rights
1. Send a request
Email info@eliamed.de with a subject such as "Privacy request". Tell us the account email, the right you want to exercise and the relevant scope or date range. Do not send passwords, identity documents or medical files with your initial request. You do not need to use legal terminology. This page does not submit or store a request automatically.
2. Access, portability and correction
Ask for a copy of account/profile data, original documents, document metadata and personal data held in derived records, workflow or provider logs. We will assess portability for data you provided processed automatically under consent or contract and supply it in a common machine-readable format where applicable. Edit profile details in your account or request correction; information about other people will be protected.
3. Withdraw, restrict, object or erase
You can request withdrawal for health processing, restriction, objection to legitimate-interest processing, deletion of selected documents or closure of your whole account. Document and account deletion controls exist in the app. Contact us if a control fails or you need confirmation covering embeddings, workflow copies and backups. Withdrawal stops future processing for that consented purpose; it does not make prior lawful processing unlawful.
4. What happens next
We verify identity only to the extent needed, preferably through the existing account. Requests are normally free and answered within one calendar month of receipt. If complexity or number requires an extension of up to two further months, we explain it within the first month. Any refusal must explain reasons and complaint and judicial-remedy options (Article 12 GDPR). You may complain directly to your supervisory authority without contacting us first.